FAQ - Welcome to Tea Board
Ques 1: How to Sign up on online eGiCCS Portal?
Answer: In order to create login credentials on the online eGiCCS portal visit our site http://egiccs.teaboard.gov.in and click on Sign-Up Option
Declare all mandatory details such as name, organisation details, communication details and selection of User Id and Password and click on Register to create the login credentials.
Once clicked on 'Register' an OTP would be sent to both E-mail and Mobile Number declared in the registration FORM and once the OTP has been verified User would be able to process further with its Login Credentials.
Ques 2: What is the Procedure for applying for License / Registration?
Answer: Login with your user credential and select apply for license/Registration from the Tab License/registration and proceed. Follow the following steps-
1- Firstly you should accept the undertaking
2- Select the state
3- Select the Type of License / Registration
4- Furnished the relevant details as per the category of license / registration selected
5- Upload Supporting Documents
6- Pay Fees Online wherever applicable
7- Print Form and sign the same. after scanning this form upload it and acknowledgement will be generated
Ques 3: What is the mode of Payment?
Answer: The application fees for various applications are to be done via online payment mode either by credit card, debit card or net banking.
Ques 4:How to Upload Documents?
Answer: The documents are to be scanned and generate separate pdf for each documents and select file to upload for each document
Ques 5: When will Applicant receive SMS and E-mail?
Answer: Applicant receive SMS & E-mail at each and every step that has been listed below:-
1- After Sign up
2- After submission of application
3- If clarification is sought by TBI officials
4- After document scrutinization is completed and application is processed further
5- In case of Inspection
6- In accepted for License generation
7- Once the license is generated
Ques 6: Where Applicant gets application reference number?
Answer: Application reference number is available in the receipt generated after application submission or on the online FORM submitted.
Ques 7: How to check the Status of application?
Answer: The current application status of the application can be tracked from the field ‘Track Application Status’ by entering the reference number.
Ques 8: How to apply for renewal of a license?
Answer: Applicant would have to login into the eGiCCS system via its login credentials as used to take the original license and select apply for renewal under the head Renewal to process the application for renewal.
Ques 9: Documents required for various applications?
Answer: The documents list for various application process are made available over the eGiCCS home page.
Ques 10: Can License that has expired can be renewed?
Answer: The license that has once expired cannot be renewed and applicant would have to apply for a fresh license and system would provide a fresh license number to the applicant.
Ques 11: How to retrieve user credentials?
Answer: The User Credentials can be retrieved from the eGiCCS login page by entering the User ID or Registered E-mail ID or Mobile Number or Application Reference Number.
Ques 12: Fees required for various applications?
Answer: The fee structure for various application process are made available over the eGiCCS home page.
Ques 13: How to apply for renewal of a license which was issued in the offline mode? How to migrate offline issued license into the EGICCS portal?
Answer: To migrate the offline issued licenses, user may raise a helpdesk ticket by signing into the EGICCS portal and required to attach the valid license copy issued by Tea Board India.
Ques 14: Payment related issues -
(a) If payment is debited from user’s bank account but still reflecting as “verify payment” in the portal.
Answer: User is required to raise the helpdesk ticket and needs to attach a copy of bank statement showing deduction of payment along with Application Reference No. against which payment has been made.
(b) If payment not debited but shows as “verify payment” in the portal.
Answer: User is required to raise the helpdesk ticket and provide the details of Application Reference No. and mention that the payment has not been debited.
Ques 15: How to submit E - returns online?
Answer: To submit E- returns online, stakeholders need to log into the EGICCS portal. After logging in please go to the Returns management module and proceed further with respective type of returns.
Ques 16: If the IEC authentication check reflects as null.
Answer: User is required to raise a helpdesk ticket and attach a scanned copy of Certificate of IEC issued by DGFT along with user ID of the EGICCS portal.
Ques 17: How to update user profile in the EGICCS portal?
Answer: To update the user profile details, please login to the EGICCS portal and after that click on User profile and update the required details accordingly.
Ques 18: How to view clarification remark sent by Tea Board?
Answer: Login to EGICCS portal, click on Licensing Management module then under LICENSE/REGISTRATION menu, click on APPLICATION FOR CLARIFICATION tab and proceed further.
Ques 19: How to download amended tea waste license?
Answer: After Login into EGICCS portal, click on Licensing Management module then under Renewal menu, click on “Download Tea Waste License’’ tab.
Ques 20: How to download online issued licenses?
Answer: To download the online issued license copy, user need to sign in to EGICCS portal, click on Licensing Management module then click on COMPLETE APPLICATION and search (without filling any other details) and then go to below mentioned table and find the option to VIEW/DOWNLOAD.
Ques 21: How to apply for amendment of flavour/warehouse license?
Answer: After logging into the EGICCS portal, click on the Licensing Management module then click on Modification menu to proceed further.
Ques 22: How to raise and track Helpdesk Ticket?
Answer: After logging into the EGICCS portal, click on HELPDESK link beside the user profile to raise a helpdesk ticket by giving adequate information/attachment.
- To track a helpdesk ticket, you need to log into the EGICCS portal, click on HELPDESK link beside the user profile and then click on “Track your Ticket”.
Ques 23: Whom to contact for tea auction portal/ for obtaining access credentials of tea council portal for export clearance certificate/ for obtaining credentials of the portal for e-trading tea waste ?
Answer: For any query related to TEA AUCTION / TEA DENATURING/ CREATION OF USER ID & PASSWORD/ CLEARANCE CERTIFICATE to export tea. Kindly write an email at firstname.lastname@example.org.
- For obtaining the access credentials of the tea council portal, please send the request through e-mail at email@example.com enclosing a scanned copy of the valid exporter license. Thereafter, export clearance for any particular consignment may be obtained by the exporter from the said portal, as per requirement.
- For obtaining the access credentials of the portal for e-trading of tea waste, please send the request through e-mail at firstname.lastname@example.org enclosing a scanned copy of the valid tea waste license.
Ques 24: How to Apply for Capacity enhancement in existing NOC of Tea Factory ( Applicable only For NORTH INDIA) ?
Answer: Click on Licensing Management --> Modification --> NOC for Expansion of Existing Manufacturing Unit - click here.
1. If factory license exists in eGiCCS portal then an entry for IOR license is automatically generated in the grid named as "list of license for modification". Applicants will have to click on Proceed button to apply as shown below.
2. In the next page, Applicant will have to mention the new and existing category of tea manufactured or to be manufactured by their unit along with capacity of the individual category as shown below.
3. In the next page, Applicant will have to enter details and apply as shown below.
But if any of the fields are blank then applicant will have to raise a helpdesk ticket in order to update their Manufacturing Unit Details and then apply.